Refund policy

Credit purchases are final and we do not offer cash refunds for purchased credits, except where a refund is required by law. Credits are not cash, are not a stored-value account, and cannot be exchanged for money.

Credits are added only after payment confirmation is received through Paddle checkout. If a payment is declined, cancelled, incomplete, or not confirmed, no credits are added.

You are only charged when usable artwork is created. If generation fails before artwork is produced, no credit is used for that attempt.

Generated artwork can vary because source photos vary. If a result is clearly unusable, use the in-app support link and include the support reference shown there. After review, support may add a replacement credit or make another account adjustment.

Replacement credits are a support remedy and do not guarantee a cash refund. We may decline replacement credits where the issue is caused by unsuitable source images, unsupported use, repeated misuse, or failure to inspect files before production.

SVG export is a beta feature. You should inspect SVG paths in your design or laser software before cutting. SVG beta quality issues do not automatically qualify for cash refunds.

For refund or credit questions, contact david+lineartready@techconsultant.dev with your account email, support reference, and a short description of the issue.

Last updated: 16 June 2026.